Legal
Terms of Service
Last updated 9 October 2026
1. Who we are
Centrol Matrix ("we", "us") is an independent creative and web studio operated by Spartan Rich in India. Contact: contact@centrolmatrix.com.
2. Orders
An order is placed when you complete checkout. Each package has the scope, deliverables, revision rounds and turnaround shown on the Services page at the time of ordering. Work outside that scope is quoted separately before we start it.
3. Prices & payment
Prices are set in US dollars (USD). Amounts in other currencies are approximate and shown for convenience only. Payment is due before production starts, by card via our payment providers (Stripe or Razorpay) or by an emailed payment link / invoice. Monthly plans are billed in advance each month until cancelled. You are responsible for any bank, currency-conversion or local taxes.
4. Turnaround
Turnaround starts once payment is received and we have the brief and assets needed. Delays caused by late feedback or missing assets extend the timeline accordingly. Rush delivery prioritises your order; it does not change scope.
5. Your materials
You confirm you have the rights to the photos, logos, product designs and other materials you send us, and that they may be used to create your deliverables.
6. AI-generated content
Some deliverables are created with AI tools and edited by us. We check product accuracy by hand, but you are responsible for reviewing deliverables before publishing them, and for complying with advertising rules and platform policies (including any AI-disclosure requirements) where you run them. We do not create fake reviews or testimonials.
7. Ownership
On payment in full, you own the final deliverables and may use them commercially worldwide. We keep ownership of our tools, templates and pre-existing code, and grant you a perpetual licence to use them as part of your deliverables. We may show non-confidential work in our portfolio unless you ask us not to.
8. Revisions & acceptance
Revision rounds are listed per package. Deliverables are accepted when you approve them or 7 days after delivery without a revision request.
9. Cancellation & refunds
See our Refund Policy.
10. Liability
Our total liability for any order is limited to the amount you paid for it. We are not liable for indirect losses, including lost profits or ad spend. We do not guarantee specific sales, ROAS or ad-platform approval.
11. Governing law
These terms are governed by the laws of India, without prejudice to mandatory consumer protections in your country.